Your satisfaction is important to us. Our return, refund, and cancellation policies are designed to offer a clear and smooth experience for all customers.
Return Period
You may return the item within 7 calendar days from the date of delivery or receipt, provided that:
- The product is unopened and in its original condition, with the original packaging intact.
- The item is returned to any of our stores within the region, or a return collection can be arranged upon request for online orders.
Refund Policy
Refunds are processed after the returned item is inspected and approved, Once Refund is processed out team will update you it might take up to 7-10 business days for it to be reflected to the original payment method.
Damaged, Defective, or Wrong Items
If you receive an incorrect, damaged, or defective product:
- Contact us within 24 hours of delivery
- Provide clear photos or video of the issue
We will offer a free replacement or a full refund, based on your choice
We are always available for support
Our team is readily available to support your requests - call us at + 971 56 154 1988